FARELANE · THE USEFUL DETAILS

Our refund policy

Preview only. The operator’s identity and contact details have not yet been configured. No real payments or services are active. These policy drafts must be completed for the operating business before launch.

We want your fare-alert service to be right for you. If it is not, request a refund within 30 days of the relevant purchase.

What is covered?

The Standard service and optional upgrades purchased from Flight Mate. Each purchase has its own 30-day period. A refund request within this period does not require you to show that you used the service or found a particular fare.

How to request a refund

Email support@flight-mate.com with your order reference, the email used for purchase, and which item you want refunded. You do not need to provide a reason. Do not send your full card details.

What happens next?

We review the purchase and return an approved refund to the original payment method. Bank processing times can vary. Access to a refunded option may be removed. If you refund Standard, contact us about any dependent upgrades so we can resolve your complete account fairly.

Flights are separate

This policy covers our service fees. Tickets bought from an airline or another supplier are governed by that supplier’s conditions and applicable consumer rights.

Your statutory rights

This policy adds to, and does not limit, any cancellation, refund or other rights you have under applicable law.