FARELANE · THE USEFUL DETAILS

Terms of service

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Last updated: 18 September 2026. These terms describe the service supplied by Flight Mate Ltd trading as Flight Mate.

1. What you are buying

Standard costs £9 once and provides lifetime access to Business Class fare monitoring and email alerts, with unlimited destinations. It is not a subscription. No flight, hotel or other travel booking is included.

2. Optional services

VIP: £29 once. Open up First Class as well as Business Class. Get priority alerts and access to premium opportunities, on top of everything in Standard.
WhatsApp Alerts: £4.99 once. Add real-time WhatsApp alerts alongside your emails. Give yourself another way to spot short-lived fares while you’re out living your life.
Multi-Passenger: £24.99 once. Monitor fares for up to five passengers at once. From a trip for two to a family adventure, look for availability that fits your group.
Concierge: £79 once. Personal support from our team to help find suitable long-haul fares. Tell us where you want to go, when and with whom.

Upgrades require a paid Standard account and are never added automatically. Concierge requests must concern long-haul travel and be made no more than 2 calendar months before the desired departure. Short- and medium-haul requests and earlier requests cannot be handled. Our team confirms route eligibility.

3. Prices and payment

Our service prices are in GBP and include applicable taxes as displayed at checkout. Any optional purchase requires its own confirmation. Payments are processed by Stripe. A receipt confirms each successful purchase. No recurring payment is created.

4. Alerts and availability

Real-time monitoring and delivery depend on our data and messaging providers. There may be delays or interruptions. We do not promise a minimum number of alerts, availability for particular dates or groups, a particular price, or any saving. Confirm cabin, route, total price, baggage and fare conditions with the supplier before buying flights.

5. Your account

Provide accurate contact details. Access links are private and should not be shared. Contact us to update preferences, stop alerts or correct your details. Please use the service for your own travel planning.

6. Refunds and your rights

Our 30-day refund policy is in addition to rights that apply by law. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Contact us if the service is not as described or you wish to cancel.

7. Contact and complaints

support@flight-mate.com. Tell us what happened and what resolution you are seeking. These terms do not prevent you from seeking help from your payment provider or another appropriate body.